Core Agreements

Terms and Conditions

Master agreement governing all use of the ShipHub™ platform, services, APIs, and marketplace.

v1.0 · Updated 2026-05-26

Privacy Policy

How ShipHub™ collects, uses, shares, and protects personal and shipment-related information.

v1.0 · Updated 2026-05-26

Refund and Cancellation Policy

Conditions for cancelling bookings, requesting refunds, and the irrevocable nature of in-transit services.

v1.0 · Updated 2026-05-26

Cookies Policy

Use of cookies, pixels, local storage, and similar technologies on the ShipHub™ platform.

v1.0 · Updated 2026-05-26

Acceptable Use Policy

Conduct and content rules applicable to every user of the ShipHub™ platform.

v1.0 · Updated 2026-05-26

Dispute Resolution and Arbitration

Binding arbitration, class-action waiver, and jury-trial waiver for all disputes with ShipHub™.

v1.0 · Updated 2026-05-26

Intellectual Property Rights Policy

Ownership of platform IP, license grants, AI-output rights, and DMCA-style takedown procedures.

v1.0 · Updated 2026-05-26

Account Suspension and Termination Policy

Conditions under which ShipHub™ may suspend or terminate accounts and post-termination obligations.

v1.0 · Updated 2026-05-26

Liability and Disclaimers

Cargo Insurance Disclaimer

ShipHub™ is not a cargo insurer; insurance is optional and provided exclusively by licensed third-party underwriters.

v1.0 · Updated 2026-05-26

Third-Party Carrier Liability Disclaimer

Carriers, warehouses, and last-mile providers are independent contractors solely responsible for their performance.

v1.0 · Updated 2026-05-26

Customs and Duties Disclaimer

Customs clearance, duties, taxes, and regulatory compliance are the importer's and exporter's sole responsibility.

v1.0 · Updated 2026-05-26

Limitation of Liability

Maximum exposure of ShipHub™ to any user under any theory of liability.

v1.0 · Updated 2026-05-26

Force Majeure Policy

Events outside ShipHub™'s control excuse performance and disclaim liability.

v1.0 · Updated 2026-05-26

Freight Quote Accuracy Disclaimer

Quotes are AI-assisted estimates and may change; the final rate is the operating carrier's confirmed rate.

v1.0 · Updated 2026-05-26

Compliance and Regulatory

International Shipping Compliance Policy

Compliance obligations for international shipments across all jurisdictions served by ShipHub™.

v1.0 · Updated 2026-05-26

Data Protection and User Consent Policy

Lawful bases, consent management, and cross-border data handling for the ShipHub™ platform.

v1.0 · Updated 2026-05-26

Electronic Signature and Digital Agreement Consent

Consent to transact, contract, and sign electronically under E-SIGN and UETA.

v1.0 · Updated 2026-05-26

Prohibited and Restricted Cargo Policy

Categories of cargo that may not be tendered through the platform without express prior authorization.

v1.0 · Updated 2026-05-26

KYC / AML Compliance Policy

Know-Your-Customer and Anti-Money-Laundering obligations applicable to all platform users.

v1.0 · Updated 2026-05-26

Sanctions and Export Control Compliance

OFAC, EAR, ITAR, EU, UK, and UN sanctions and export-control obligations.

v1.0 · Updated 2026-05-26

Operations and Logistics

Warehouse Storage Liability Disclaimer

Warehousing services are provided by independent operators under their own terms and warehouse receipts.

v1.0 · Updated 2026-05-26

Last-Mile Delivery Liability Terms

Last-mile carriers are independent; recipient-facing risks pass to the receiver upon tender.

v1.0 · Updated 2026-05-26

Commercial and Marketplace

Payment Terms and Billing Policy

Invoicing, accepted payment methods, credit terms, late fees, demurrage, detention, and collection rights.

v1.0 · Updated 2026-05-26

Logistics Agent Terms

Terms for agents, brokers, and white-label partners operating shippers' business through ShipHub™.

v1.0 · Updated 2026-05-26

Supplier and Service Partner Terms

Terms for carriers, warehouses, brokers, and other Service Partners providing services through ShipHub™.

v1.0 · Updated 2026-05-26

Marketplace and Platform Usage Terms

Rules governing matching, ratings, listings, and the multi-party marketplace environment.

v1.0 · Updated 2026-05-26