Core Agreements
Terms & Conditions
Master agreement governing all use of the ShipHub™ platform, services, APIs, and marketplace.
v1.0 · Updated 2026-05-26
Privacy Policy
How ShipHub™ collects, uses, shares, and protects personal and shipment-related information.
v1.0 · Updated 2026-05-26
Refund & Cancellation Policy
Conditions for cancelling bookings, requesting refunds, and the irrevocable nature of in-transit services.
v1.0 · Updated 2026-05-26
Cookies Policy
Use of cookies, pixels, local storage, and similar technologies on the ShipHub™ platform.
v1.0 · Updated 2026-05-26
Acceptable Use Policy
Conduct and content rules applicable to every user of the ShipHub™ platform.
v1.0 · Updated 2026-05-26
Dispute Resolution & Arbitration
Binding arbitration, class-action waiver, and jury-trial waiver for all disputes with ShipHub™.
v1.0 · Updated 2026-05-26
Intellectual Property Rights Policy
Ownership of platform IP, license grants, AI-output rights, and DMCA-style takedown procedures.
v1.0 · Updated 2026-05-26
Account Suspension & Termination Policy
Conditions under which ShipHub™ may suspend or terminate accounts and post-termination obligations.
v1.0 · Updated 2026-05-26
Liability & Disclaimers
Cargo Insurance Disclaimer
ShipHub™ is not a cargo insurer; insurance is optional and provided exclusively by licensed third-party underwriters.
v1.0 · Updated 2026-05-26
Third-Party Carrier Liability Disclaimer
Carriers, warehouses, and last-mile providers are independent contractors solely responsible for their performance.
v1.0 · Updated 2026-05-26
Customs & Duties Disclaimer
Customs clearance, duties, taxes, and regulatory compliance are the importer's and exporter's sole responsibility.
v1.0 · Updated 2026-05-26
Limitation of Liability
Maximum exposure of ShipHub™ to any user under any theory of liability.
v1.0 · Updated 2026-05-26
Force Majeure Policy
Events outside ShipHub™'s control excuse performance and disclaim liability.
v1.0 · Updated 2026-05-26
Freight Quote Accuracy Disclaimer
Quotes are AI-assisted estimates and may change; the final rate is the operating carrier's confirmed rate.
v1.0 · Updated 2026-05-26
Compliance & Regulatory
International Shipping Compliance Policy
Compliance obligations for international shipments across all jurisdictions served by ShipHub™.
v1.0 · Updated 2026-05-26
Data Protection & User Consent Policy
Lawful bases, consent management, and cross-border data handling for the ShipHub™ platform.
v1.0 · Updated 2026-05-26
Electronic Signature & Digital Agreement Consent
Consent to transact, contract, and sign electronically under E-SIGN and UETA.
v1.0 · Updated 2026-05-26
Prohibited & Restricted Cargo Policy
Categories of cargo that may not be tendered through the platform without express prior authorization.
v1.0 · Updated 2026-05-26
KYC / AML Compliance Policy
Know-Your-Customer and Anti-Money-Laundering obligations applicable to all platform users.
v1.0 · Updated 2026-05-26
Sanctions & Export Control Compliance
OFAC, EAR, ITAR, EU, UK, and UN sanctions and export-control obligations.
v1.0 · Updated 2026-05-26
Operations & Logistics
Warehouse Storage Liability Disclaimer
Warehousing services are provided by independent operators under their own terms and warehouse receipts.
v1.0 · Updated 2026-05-26
Last-Mile Delivery Liability Terms
Last-mile carriers are independent; recipient-facing risks pass to the receiver upon tender.
v1.0 · Updated 2026-05-26
Commercial & Marketplace
Payment Terms & Billing Policy
Invoicing, accepted payment methods, credit terms, late fees, demurrage, detention, and collection rights.
v1.0 · Updated 2026-05-26
Logistics Agent Terms
Terms for agents, brokers, and white-label partners operating shippers' business through ShipHub™.
v1.0 · Updated 2026-05-26
Supplier & Service Partner Terms
Terms for carriers, warehouses, brokers, and other Service Partners providing services through ShipHub™.
v1.0 · Updated 2026-05-26
Marketplace & Platform Usage Terms
Rules governing matching, ratings, listings, and the multi-party marketplace environment.
v1.0 · Updated 2026-05-26