Supplier & Service Partner Terms

Each Service Partner operates as an independent contractor and is solely responsible for the performance of its services, its employees, its equipment, its compliance with law, its insurance, and its financial obligations. No joint venture, partnership, agency, or employment relationship is created with ShipHub™.

Service Partners must maintain valid operating authority, all licenses, certificates of insurance with minimum limits acceptable to ShipHub™, and compliance with applicable safety regulations (e.g., FMCSA, IATA, IMO, customs licensing). ShipHub™ may suspend or remove Service Partners for non-compliance, low performance scores, or safety incidents.

Service Partners agree to maintain accurate status events, on-time performance, professional conduct, and prompt claim handling. Repeated failures may result in delisting, reduced lane access, withheld payments pending claim resolution, and termination.

ShipHub™ may withhold, offset, or claw back payments to Service Partners to satisfy claims, chargebacks, fines, or amounts owed to ShipHub™ or to shippers. Set-off is permitted across all accounts and accruals.

This document is governed by and construed under the laws of the State of Georgia, United States of America, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to this document or the Services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat of arbitration in Atlanta, Fulton County, Georgia. The arbitrator's award shall be final, non-appealable, and enforceable in any court of competent jurisdiction.

You expressly waive any right to a trial by jury and any right to participate in a class, collective, consolidated, or representative action against ShipHub™. Any claim must be brought within one (1) year of the event giving rise to it or be permanently barred.

You agree that your electronic acceptance of this document — whether via checkbox, click, API authentication, or continued use of the Services — has the same legal force and effect as a hand-written signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), and any equivalent law in your jurisdiction.

ShipHub™ retains a server-side acceptance record including timestamp, IP address, document version, and account identifier, which shall constitute prima facie evidence of acceptance in any proceeding.

IKEOCEAN® LLC, doing business as ShipHub™ ("ShipHub™", "we", "us", or "our") may amend this document at any time by posting an updated version inside the Legal Center at /legal. Continued access to or use of the ShipHub™ platform, application, APIs, dashboards, marketplace, agent network, partner portal, or any service offered by ShipHub™ (collectively, the "Services") after the effective date constitutes binding acceptance of the revised document.

By creating an account, clicking an acceptance checkbox, signing electronically, submitting a booking, transmitting an API call, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by this document and every other policy referenced in the Legal Center.

Where any term of this document conflicts with a signed master services agreement executed between you and ShipHub™, the executed agreement controls only as to the conflicting provision; all other provisions of this document remain in full force.

Legal notices to ShipHub™ must be sent in writing to: IKEOCEAN® LLC, doing business as ShipHub™, Legal Department, Atlanta, Georgia, USA, with a copy to info@ikeocean.com. Notices to you may be delivered via the email address on file, in-platform notification, or any reasonable electronic means; electronic notice is deemed received upon transmission.

For questions about this document or to exercise any rights described herein, contact info@ikeocean.com or write to our Legal Department at the address above.