Payment Terms & Billing Policy

All amounts shown on a booking confirmation, invoice, or in-platform charge are due in U.S. Dollars unless a different currency is expressly stated. Charges include freight, fuel, surcharges, accessorials, duties (when prepaid), platform fees, and any additional charges assessed post-booking such as reweighs, reclassifications, detention, demurrage, storage, and customs.

You authorize ShipHub™ and its payment processors to charge your designated payment method for all amounts due, including supplemental and post-delivery charges. You are responsible for keeping payment information current. Failed transactions may result in suspension of Services.

Credit terms, if any, are granted at ShipHub™'s sole discretion based on creditworthiness, payment history, and risk. Net terms may be modified or revoked at any time. Bookings exceeding credit limits may require prepayment.

Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum permitted by law, plus all collection costs, court costs, and reasonable attorneys' fees. ShipHub™ may report delinquencies to credit bureaus, refer accounts to collection agencies, assert liens on cargo, and pursue any other remedy available at law.

Demurrage, detention, per diem, storage, and similar carrier or terminal fees pass through to you at cost plus any applicable handling fee. These fees are non-negotiable by ShipHub™ once incurred and are payable on receipt.

Billing disputes must be raised in writing within ten (10) calendar days of invoice date with full documentation; otherwise the invoice is deemed accepted. Undisputed portions of any invoice must be paid on time even while disputed portions are under review.

This document is governed by and construed under the laws of the State of Georgia, United States of America, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to this document or the Services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat of arbitration in Atlanta, Fulton County, Georgia. The arbitrator's award shall be final, non-appealable, and enforceable in any court of competent jurisdiction.

You expressly waive any right to a trial by jury and any right to participate in a class, collective, consolidated, or representative action against ShipHub™. Any claim must be brought within one (1) year of the event giving rise to it or be permanently barred.

You agree that your electronic acceptance of this document — whether via checkbox, click, API authentication, or continued use of the Services — has the same legal force and effect as a hand-written signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), and any equivalent law in your jurisdiction.

ShipHub™ retains a server-side acceptance record including timestamp, IP address, document version, and account identifier, which shall constitute prima facie evidence of acceptance in any proceeding.

IKEOCEAN® LLC, doing business as ShipHub™ ("ShipHub™", "we", "us", or "our") may amend this document at any time by posting an updated version inside the Legal Center at /legal. Continued access to or use of the ShipHub™ platform, application, APIs, dashboards, marketplace, agent network, partner portal, or any service offered by ShipHub™ (collectively, the "Services") after the effective date constitutes binding acceptance of the revised document.

By creating an account, clicking an acceptance checkbox, signing electronically, submitting a booking, transmitting an API call, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by this document and every other policy referenced in the Legal Center.

Where any term of this document conflicts with a signed master services agreement executed between you and ShipHub™, the executed agreement controls only as to the conflicting provision; all other provisions of this document remain in full force.

Legal notices to ShipHub™ must be sent in writing to: IKEOCEAN® LLC, doing business as ShipHub™, Legal Department, Atlanta, Georgia, USA, with a copy to info@ikeocean.com. Notices to you may be delivered via the email address on file, in-platform notification, or any reasonable electronic means; electronic notice is deemed received upon transmission.

For questions about this document or to exercise any rights described herein, contact info@ikeocean.com or write to our Legal Department at the address above.