Acceptable Use Policy

You may not, and may not permit any third party to: (a) violate any law, regulation, or third-party right; (b) ship Prohibited or Restricted Cargo; (c) circumvent sanctions or export controls; (d) introduce malware, exploit code, or excessive load; (e) probe, scan, or test the vulnerability of the platform without written authorization; (f) bypass rate limits or authentication; (g) submit fraudulent bookings, payments, claims, or chargebacks; (h) scrape, harvest, or mirror platform content or pricing; (i) reverse engineer the platform, AI models, APIs, or datasets; (j) misrepresent identity or affiliation; or (k) use the platform to harass, defraud, or harm any person.

Programmatic access must use issued API keys, respect documented rate limits, and follow the API documentation. ShipHub™ may throttle, suspend, or revoke API access at any time to protect platform integrity.

Any content you submit — including notes, attachments, messages, and dispute filings — must be lawful, accurate, and free of malicious code, hate speech, harassment, infringing material, or personally identifiable information of third parties absent lawful basis.

Violations may result in warnings, removal of content, suspension or termination of accounts, forfeiture of credits, referral to authorities, and liability for damages. ShipHub™ cooperates with law enforcement and may disclose information as required by law.

This document is governed by and construed under the laws of the State of Georgia, United States of America, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to this document or the Services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat of arbitration in Atlanta, Fulton County, Georgia. The arbitrator's award shall be final, non-appealable, and enforceable in any court of competent jurisdiction.

You expressly waive any right to a trial by jury and any right to participate in a class, collective, consolidated, or representative action against ShipHub™. Any claim must be brought within one (1) year of the event giving rise to it or be permanently barred.

You agree that your electronic acceptance of this document — whether via checkbox, click, API authentication, or continued use of the Services — has the same legal force and effect as a hand-written signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), and any equivalent law in your jurisdiction.

ShipHub™ retains a server-side acceptance record including timestamp, IP address, document version, and account identifier, which shall constitute prima facie evidence of acceptance in any proceeding.

IKEOCEAN® LLC, doing business as ShipHub™ ("ShipHub™", "we", "us", or "our") may amend this document at any time by posting an updated version inside the Legal Center at /legal. Continued access to or use of the ShipHub™ platform, application, APIs, dashboards, marketplace, agent network, partner portal, or any service offered by ShipHub™ (collectively, the "Services") after the effective date constitutes binding acceptance of the revised document.

By creating an account, clicking an acceptance checkbox, signing electronically, submitting a booking, transmitting an API call, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by this document and every other policy referenced in the Legal Center.

Where any term of this document conflicts with a signed master services agreement executed between you and ShipHub™, the executed agreement controls only as to the conflicting provision; all other provisions of this document remain in full force.

Legal notices to ShipHub™ must be sent in writing to: IKEOCEAN® LLC, doing business as ShipHub™, Legal Department, Atlanta, Georgia, USA, with a copy to info@ikeocean.com. Notices to you may be delivered via the email address on file, in-platform notification, or any reasonable electronic means; electronic notice is deemed received upon transmission.

For questions about this document or to exercise any rights described herein, contact info@ikeocean.com or write to our Legal Department at the address above.